PRIVACY & SECURITY STATEMENT
At Portmeirion, we are committed to protecting your privacy.
We use the information we collect about you to process orders and to provide a more personalised shopping experience.
All information collected is held on secure servers.
Portmeirion Potteries Ltd is registered under the Data Protection Act 1998 and complies with its principles and provisions.
Please refer to our Data Protection Statement for further information.
Information collected
- In respect of online sales, we collect the following information:
- When you shop on this website we will ask you to input and will collect personal information from you, such as your name, e-mail address, delivery address, billing address and credit or debit card information. This allows us to process and fulfil your orders.
- We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
- If you consent, we may also use the information we collect to occasionally notify you about important functionality changes to our website, new services and special offers you may find valuable. If you wish to stop receiving this information, you may opt out by emailing customerservices@portmeirion.co.uk or calling +44 (0)1782 743456 between 9am and 4.30pm (Monday to Friday, excluding public holidays). Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international calls may vary.
- Limited information, such as names and addresses, is collected from members of the Portmeirion Potteries Collectors Club and those who have elected to receive Portmeirion news and offers.
Use of your information
Your personal information may be disclosed to other businesses within Portmeirion Group PLC and its subsidiaries - the 'Portmeirion Group' and to reputable third parties who will help process your order or to provide the service you have asked for. All companies within the Portmeirion Group require all such third parties to treat your personal information as confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of the Portmeirion Group for mailing or marketing purposes.
Portmeirion will monitor customer traffic patterns and use of this website to help us develop design and layout.
Portmeirion may use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
You should be aware that if we are requested, by the police or any other regulatory or government authority investigating suspected illegal activities, to provide your personal information and /or user information, we are entitled do so.
Protection of customer information
When you submit any information via this website it is processed and held by a secure server. . Furthermore, pursuant to the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures require proof of identity before we are able to disclose sensitive information to you.
Use of "cookies"
A cookie is a small amount of data that is sent to your computer browser from a website's computer and is stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. Our cookies do not contain any personally identifying information, but they do enable us to provide [personalised] features and to store items in your Shopping Basket between visits. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.
Accessing personal information
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Portmeirion holds about you, please refer to our Data Protection statement or write to the Data Controller, Portmeirion Potteries Ltd, London Road, Stoke-on-Trent, ST4 7QQ or by email to datacontroller@portmeirion.co.uk.
Changes to Portmeirion's Privacy Policy
This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to this site. The date of the most recent revision will appear on this page.
View Portmeirion's Data Protection Statement
Questions regarding this policy should be directed to:
Customer Services
Portmeirion Potteries Ltd
London Road
Stoke-on-Trent
ST4 7QQ
Email: customerservices@portmeirion.co.uk
Tel: +44 (0)1782 743456
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